About Us

Our Story. Our Mission. Our Community.

Discover where we started, what we stand for and how we’re building a stronger financial future for our members and our community.

Our Story

Castlemilk Credit Union was established in 1990 to serve the financial needs of people resident in the G45 area (South-East Glasgow). At the time, poverty levels were very high; housing was in need of refurbishment and the people of the area suffered from lack of access to community resources. Confidence, self-esteem and aspirations for future development were low in the community. The Home Credit Industry provided the sole access to financial services for many families at very high rates of interest, which compounded the existing poverty levels.

The credit union was registered as a provident society under the 1979 Credit Union Act, regulated by the Registrar of Credit Unions. Following the introduction of the Financial Services and Marketing Act 2000, regulation and authorisation became the responsibility of the Financial Services Authority in July 2002. In the early days the credit union received funding support from the Urban Programme, Social Strategy and the social inclusion budget of Glasgow City Council. There is still generic support from Glasgow City Council in the form of rates relief, a measure that applies to all credit unions within the Council area.

The credit union opened its own custom built premises at 155 Castlemilk Drive in 2002. It is an accessible building with provision for car parking and close to other area amenities such as the library, swimming pool and business park.

While our values and commitment to our members remain firmly rooted in the principles on which the credit union was founded, the way we serve our community continues to evolve. In recent years, we have embraced new technology to make managing your money and accessing our services simpler, quicker and more convenient. From joining and applying for loans online to managing your account through our secure Members Area and mobile app, our services are now more accessible than ever. By combining modern, convenient banking with the personal and community-focused approach we have always valued, we are building a credit union ready for the future.

Our Mission

Our mission is to improve the financial wellbeing of our members and strengthen the community we serve. As a member-owned, not-for-profit credit union, we want to give people access to fair, responsible and accessible financial choices, encourage financial resilience and ensure Castlemilk Credit Union continues to be a trusted part of the community for generations to come.

Community First

Castlemilk Credit Union was created by the community, for the community, and that remains at the heart of who we are. We believe local financial services can make a meaningful difference to the lives of individuals, families and the wider area. Our mission is to remain accessible, approachable and connected to the people we serve, reinvesting our success into creating a stronger and more financially resilient community.

Fair Finance

Everyone deserves access to fair and responsible financial services. As a not-for-profit financial co-operative, our decisions are driven by the needs of our members rather than external shareholders. We aim to provide responsible lending, encourage regular saving and offer a trusted alternative to high-cost credit. We want to help members make financial choices that support their lives today while building greater financial security for tomorrow.

Here for Our Members

We aim to build lasting relationships based on trust, respect and understanding, providing a personal service that recognises that everyone's circumstances are different. Whether someone has been a member for decades or has just joined us, our mission is to ensure they feel welcomed, valued and supported whenever they need us.

Ready for the Future

The principles on which Castlemilk Credit Union was founded have not changed, but the way our members manage their finances has. We are committed to continually improving and modernising our services so that membership remains simple, convenient and accessible. By embracing technology while preserving the personal, community-focused service that defines us, we aim to build a strong and sustainable credit union that can continue serving our members for generations to come.